top of page
2019_PS_Day3_622.jpg

Commercial Warranty

Peak Season, Inc. | www.peakseasoninc.net

COMMERCIAL LIMITED WARRANTY effective 2020

Living an Inspired Life Statement of Beauty: Our products are hand poured and crafted with care. Some materials will

display a range of color and natural surface variations that do not qualify as a defect. These are to be expected within products made from concrete, stone, cast stone and contained in hand painted finishes. Some products are also predisposed to natural reactions with nature such as cracking or product separation as well as weathering that does not impact the functionality of the product and is not a defect.

 

Products manufactured and/or distributed by Peak Season, Inc. are warranted to be free from defects in materials and

workmanship. The limited warranty is only valid to the original purchaser from the date of purchase and when purchased from a Peak Season authorized dealer. The consumer must work with the authorized dealer from which the product was purchased to facilitate communication with Peak Season for this claim. Photo evidence to support claim is required. Replacement of missing or initially defective parts will be sent at no-charge for a period of 14-days from the date of purchase. The manufacturer will not be responsible for missing parts and/or hardware after 14 days of purchase.

 

PRODUCTS FOR COMMERCIAL WARRANTY: Brookside HB DS Stationary Chair, Brookside HB DS Loveseat, Brookside HB DS Sofa, Brookside Side Table, Brookside Coffee Table 40x40, Brookside Coffee Table 56x30, Adrian Side Table, Adrian Coffee Table 40x40, Adrian Coffee Table 56x30, Adrian Console Table, Davenport HB DS Stationary Chair, Davenport HB DS Loveseat, Davenport HB DS Sofa, Davenport Side Table, Davenport Coffee Table 40x40, Davenport Coffee Table 56x30, Davenport Console Table, Stockton DS Chair, Stockton DS Loveseat, Stockton DS Sofa, Stockton Side Table, Stockton Coffee Table 40x40, Stockton Coffee Table 56x30, Lancaster DS Stationary Chair, Lancaster Sofa, Lancaster Loveseat, Lancaster Ottoman, Lancaster Side Table, Lancaster Coffee Table, Siesta Key Middle Section, Siesta Key Corner Section, Siesta Key Ottoman, Somerby Cuddle Chair, Wynwood Dining Chair, Teak Accent Table 27.5”, Teak Accent Table 40x20”, Teak Accent Table 12.2”, Paxton Bunching Tables, Charlotte Nesting Tables, West Haven Bunching Tables, West Haven Storage Basket, Aria Storage Basket, Pillow Collection.

 

FREIGHT: It is the customer’s responsibility for freight and packaging charges from Peak Season’s Service Center to replacement location on replacement parts for warranty items. We require the consumer to work in tandem with the authorized dealer from which the product was purchased to ship and receive replacement product as well as facilitate communication and payment. We do not recommend delivering to a residence. We ship large, heavy, and sometimes fragile product and as a residence is not normally equipped to receive, unload, and maneuver such items, the risk of damaged goods is significantly higher. Please contact us directly for circumstances in which exceptions exist.

 

WARRANTY EXCLUSIONS: Manufacturer’s warranty excludes the following: Furniture damaged as a result of being dropped or other abuse or unreasonable use. Improper assembly, care, cleaning, maintenance, or handling. Damage, buckling or splitting of frame, welds or tubing resulting from exposure to water and freezing temperatures. Corrosion or rusting of hardware. Scratches and chips resulting from normal wear and tear. Furniture sold as display model, clearance items or other as-is condition. Freight damage. Damage due to acts of nature, vandalism, fire, God or war. Use of non-approved products for/in commercial purposes. Independently purchased parts or replacement parts. Loss of time and/or convenience, money, travel, packaging or any other consequential or incidental damages. In no event shall the manufacturer’s responsibility exceed the value of the replacement product.

 

ALUMINUM FRAME WARRANTY: Peak Season outdoor furniture is warranted to the original purchaser for a period of

three (3) years from the date of purchase, against defects in workmanship and materials. “Defects” are defined as both cosmetic and imperfections that impair the utility of the product or affect the structural integrity of the product. If your Peak Season outdoor furniture fails structurally during normal use within three (3) years of purchase, we will repair or replace the frame and or construction components at our discretion (with the same or similar product if the original product is discontinued) at no charge.

 

WOOD FRAME WARRANTY: Peak Season outdoor furniture is warranted to the original purchaser for a period of five (5)

years from the date of purchase, against defects in workmanship and materials. “Defects” are defined as both cosmetic and

imperfections that impair the utility of the product or affect the structural integrity of the product. If your Peak Season outdoor furniture fails structurally during normal use within five (5) years of purchase, we will repair or replace the frame at our discretion (with the same or similar product if the original product is discontinued) at no charge. This warranty DOES NOT

extend to small cracks, teak oil secretion, lifting of the grain, nicks, splinters, cracking, knots, imperfection in the wood, unevenness, cupping or bowing over time, the natural patina of the wood, or any of the described discolorations that occur through normal use as they do not impair the product’s quality and function. Teak wood is a natural product and subject to variations in color and grain. A color change of the wood over short or extended period of time to a silvery-grey shade is to be expected and reflects the natural aging characteristic of Teak wood. If you would prefer to slow the weathering of teak, be

prepared to purchase a Teak cleaning product and follow instructions accordingly.

 

FINISH WARRANTY: The finish is warranted against peeling, cracking, blistering, or fading for a period of three (3) years,

provided the product has not been scratched or abraded. SPECIAL NOTE: Due to the unique nature of hand-applied finishes,

the color of a replacement or new item might not match that of the original item. Mismatching of item finish is not considered

cause for warranty submission but rather a feature that adds to the uniqueness of the item.

 

OCEAN OR SALT WATER POOL CLAUSE: If your Peak Season furniture is placed within one (1) mile from the ocean or placed around a salt water pool, the finish is warranted against peeling, cracking, blistering or fading for a period of one (1) year, provided the product has not been scratched or abraded.

WICKER FIBER WARRANTY: All wicker fibers are warranted by the wicker manufacturer against fading, cracking and

splitting for a period of three (3) years. This warranty DOES NOT extend to: mildew, mold, staining and/or breakage due to

exposure to chemicals or spills.

PILLOW SLIP WARRANTY: Cushion slips are warranted for a one (1) year period against defects in workmanship and

materials. “Defects” are defined as both cosmetic and imperfections that impair the utility of the product or affect the structural integrity of the product. This warranty DOES NOT extend to: pillow fill.

 

CUSHION SLIP WARRANTY: Cushion slips are warranted for a one (1) year period against seams separating or tearing.

This warranty DOES NOT extend to: cushion cores and liners which carry no warranty. SUNBRELLA® FABRIC WARRANTY: Sunbrella provides a five (5) year limited warranty on fabrics used for slip construction. The Sunbrella fabrics used on our outdoor furniture are warranted to the original purchaser, protecting against Sunbrella fabrics becoming unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight, mildew and atmospheric chemicals. This warranty DOES NOT extend to: normal care and cleaning; damage from misuse or abuse; improper installation; or costs associated with replacement of the fabric, including labor and installation. Sunbrella’s liability is expressly limited to this warranty. Sunbrella reserves the right to inspect the fabric submitted for claim. Proof of purchase will be required. Sunbrella will supply new equivalent fabric to replace any fabric that they determine to be unserviceable. Customer is responsible for any additional costs associated with replacing fabric.

 

BROOKSIDE & DAVENPORT TABLE WARRANTY: These tabletops and bases are warranted as a unit. These tables contain pull out drawers, the “pull’ mechanism contained therein is considered part of the unit. These units are warranted to

the original purchaser for a period of one (1) year from the date of purchase, against defects in workmanship and materials.

“Defects” are defined as both cosmetic and imperfections that impair the utility of the product or affect the structural integrity

of the product. If your Peak Season outdoor furniture fails structurally during normal use within one (1) years of purchase, we

will repair or replace the frame and or construction components at our discretion (with the same or similar product if the

original product is discontinued) at no charge.

 

ADRIAN, CONNOR, STOCKTON, LANCASTER TABLE WARRANTY: These tabletops and table bases are warranted

as a unit. These units are warranted to the original purchaser for a period of one (1) year against defects in workmanship and

materials. “Defects” are defined as both cosmetic and imperfections that impair the utility of the product or affect the structural integrity of the product. For tables sold with burner unit and wind guard, only burner unit is included within warranty above. The warranty DOES NOT extend to: wind guard (where applicable), cracking, scratching, chipping or pitting which is a normal occurrence with stone & GRC products. All natural stone table tops are properly sealed at the factory, however it is highly recommended that a sealant, designated appropriate for your particular table surface be used annually to guard against fading, peeling and water damage which are not covered under this warranty. SPECIAL NOTE: Due to the hand-made nature of these tops or accent pieces, the exact hue and finish of the top might not match that of the original item. Mismatching of item appearance is not considered cause for warranty submission but rather a feature that adds to the uniqueness of the item.

 

SPECIAL NOTE: For tabletops sold with burners, the burner contained in this unit requires use of Super Bio Fuel. Operation

with use of any other fuel voids the warranty.

 

WOOD ACCENTS WARRANTY: Teak and Acacia wood components are warranted for a period of one (1) year to be free

of defects in the material and workmanship. “Defects” are defined as both cosmetic and imperfections that impair the utility of

the product or affect the structural integrity of the product. This warranty DOES NOT extend to: small cracks, teak oil secretion, lifting of the grain, nicks, splinters, cracking, knots, imperfection in the wood, unevenness, cupping or bowing over

time, the natural patina of the wood, or any of the described discolorations that occur through normal use as they do not impair the product’s quality and function. Teak wood is a natural product and subject to variations in color and grain. A gradual color change of the wood overtime to a silvery-grey shade is to be expected and reflects the natural aging characteristic of Teak wood.

 

COPPER ELEMENTS WARRANTY: Hand hammered copper units and burners are warranted for a period of one (1) year

to be free of defects in the material and workmanship. “Defects” are defined as both cosmetic and imperfections that impair the utility of the product or affect the structural integrity of the product. This warranty DOES NOT extend to: wind guard, rust or changing of patina, modification to products, improper care/maintenance or damage due to improper fuel use. SPECIAL

 

NOTE: The burner contained in this unit requires use of Super Bio Fuel. Operation with use of any other fuel voids the

warranty.

 

REQUIREMENTS & DISCLAIMERS: Save your original hangtag that accompanies your furniture because it contains

specific details on the warranty period. All warranty claims must be submitted with a dated receipt and product images within

the warranty period. Should replacement of the warranted item be unavailable, the manufacturer reserves the right to substitute an item of its choice similar in style, color, and quality. The terms of this warranty are subject to change without notice. Warranty is to the original purchaser and is non-transferable. Warranty covers only Peak Season outdoor furniture. This warranty applies to the use of product in a residential setting only. Use of unapproved product in a commercial application will void the warranty.

 

To obtain warranty service, please contact Peak Season toll-free at 1-866-606-6341 between the hours of 8:00 am and 5:00 pm CST, Monday through Friday, or email us at customerservice@peakseasoninc.net.

bottom of page