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Residential Warranty

Peak Season, Inc. | www.peakseasoninc.net

RESIDENTIAL LIMITED WARRANTY effective 2020

 

Living an Inspired Life Statement of Beauty: Our products are hand poured and crafted with care. Some materials will

display a range of color and natural surface variations that do not qualify as a defect. These are to be expected within products made from concrete, stone, cast stone and contained in hand painted finishes. Some products are also predisposed to natural reactions with nature such as cracking or product separation as well as weathering that does not impact the functionality of the product and is not a defect.

Products manufactured and/or distributed by Peak Season, Inc. are warranted to be free from defects in materials and

workmanship. The limited warranty is only valid to the original purchaser from the date of purchase and when purchased from

a Peak Season authorized dealer. The consumer must work with the authorized dealer from which the product was purchased

to facilitate communication with Peak Season for this claim. Photo evidence to support claim is required. Replacement of

missing or initially defective parts will be sent at no-charge for a period of 14-days from the date of purchase. The

manufacturer will not be responsible for missing parts and/or hardware after 14 days of purchase.

FREIGHT: It is the customer’s responsibility for freight and packaging charges from Peak Season’s Service Center to

replacement location on replacement parts for warranty items. We require the consumer to work in tandem with the authorized dealer from which the product was purchased to ship and receive replacement product as well as facilitate communication and payment. We do not recommend delivering to a residence. We ship large, heavy, and sometimes fragile product and as a residence is not normally equipped to receive, unload, and maneuver such items, the risk of damaged goods is significantly higher. Please contact us directly for circumstances in which exceptions exist.

WARRANTY EXCLUSIONS: Manufacturer’s warranty excludes the following: Furniture damaged as a result of being

dropped or other abuse or unreasonable use. Improper assembly, care, cleaning, maintenance, or handling. Damage, buckling

or splitting of frame, welds or tubing resulting from exposure to water and freezing temperatures. Corrosion or rusting of

hardware. Scratches and chips resulting from normal wear and tear. Furniture sold as display model, clearance items or other

as-is condition. Freight damage. Damage due to acts of nature, vandalism, fire, God or war. Use of non-approved products

for/in commercial purposes. Independently purchased parts or replacement parts. Loss of time and/or convenience, money,

travel, packaging or any other consequential or incidental damages. In no event shall the manufacturer’s responsibility exceed

the value of the replacement product.

ALUMINUM FRAME WARRANTY: Peak Season outdoor furniture is warranted to the original purchaser for a period of

seven (7) years from the date of purchase, against defects in workmanship and materials. “Defects” are defined as both

cosmetic and imperfections that impair the utility of the product or affect the structural integrity of the product. If your Peak

Season outdoor furniture fails structurally during normal use within seven (7) years of purchase, we will repair or replace the

frame and or construction components at our discretion (with the same or similar product if the original product is

discontinued) at no charge.

WOOD FRAME WARRANTY: Peak Season outdoor furniture is warranted to the original purchaser for a period of ten (10)

years from the date of purchase, against defects in workmanship and materials. “Defects” are defined as both cosmetic and

imperfections that impair the utility of the product or affect the structural integrity of the product. If your Peak Season outdoor furniture fails structurally during normal use within ten (10) years of purchase, we will repair or replace the frame at our discretion (with the same or similar product if the original product is discontinued) at no charge. This warranty DOES NOT

extend to small cracks, teak oil secretion, lifting of the grain, nicks, splinters, cracking, knots, imperfection in the wood,

unevenness, cupping or bowing over time, the natural patina of the wood, or any of the described discolorations that occur

through normal use as they do not impair the product’s quality and function. Teak wood is a natural product and subject to

variations in color and grain. A color change of the wood over short or extended period of time to a silvery-grey shade is to be

expected and reflects the natural aging characteristic of Teak wood. If you would prefer to slow the weathering of teak, be

prepared to purchase a Teak cleaning product, and follow instructions accordingly.

 

FINISH WARRANTY: The finish is warranted against peeling, cracking, blistering, or fading for a period of three (3) years,

provided the product has not been scratched or abraded. SPECIAL NOTE: Due to the unique nature of hand-applied finishes,

the color of a replacement or new item might not match that of the original item. Mismatching of item finish is not considered

cause for warranty submission but rather a feature that adds to the uniqueness of the item.

 

OCEAN OR SALT WATER POOL CLAUSE: If your Peak Season furniture is placed within one (1) mile from the ocean or placed around a salt water pool, the finish is warranted against peeling, cracking, blistering or fading for a period of one (1) year, provided the product has not been scratched or abraded.

WICKER FIBER WARRANTY: All wicker fibers are warranted by the wicker manufacturer against fading, cracking and

splitting for a period of three (3) years. This warranty DOES NOT extend to: mildew, mold, staining and/or breakage due to

exposure to chemicals or spills.

PILLOW SLIP WARRANTY: Cushion slips are warranted for a one (1) year period against defects in workmanship and

materials. “Defects” are defined as both cosmetic and imperfections that impair the utility of the product or affect the structural integrity of the product. This warranty DOES NOT extend to: pillow fill.

 

CUSHION SLIP WARRANTY: Cushion slips are warranted for a one (1) year period against seams separating or tearing.

This warranty DOES NOT extend to: cushion cores and liners which carry no warranty.

 

SUNBRELLA® FABRIC WARRANTY: Sunbrella provides a five (5) year limited warranty on fabrics used for slip

construction. The Sunbrella fabrics used on our outdoor furniture are warranted to the original purchaser, protecting against

Sunbrella fabrics becoming unserviceable due to color or strength loss from normal usage and exposure conditions, including

sunlight, mildew and atmospheric chemicals. This warranty DOES NOT extend to: normal care and cleaning; damage from

misuse or abuse; improper installation; or costs associated with replacement of the fabric, including labor and installation.

Sunbrella’s liability is expressly limited to this warranty. Sunbrella reserves the right to inspect the fabric submitted for claim.

Proof of purchase will be required. Sunbrella will supply new equivalent fabric to replace any fabric that they determine to be

unserviceable. Customer is responsible for any additional costs associated with replacing fabric.

 

ALUMINUM TABLETOPS: All aluminum slat tops are warranted for a period of three (3) years against cracking, blistering

or fading, provided the product has not been scratched or abraded.

NON-GLASS ALTERNATIVE TABLE TOPS & STONE ACCENTS WARRANTY: All non-glass (solid surface or

mosaic) stone, ceramic tile or GRC table tops and accents are warranted for a period of one (1) year from the original date of

purchase by the original customer. Peak Season, Inc. will repair, refinish, or replace any product that has bowed, cracked,

warped or delaminated under normal use and maintenance. For tables sold with burner unit and wind guard, only burner unit is included within warranty above. The warranty DOES NOT extend to: wind guard (where applicable), cracking, scratching,

chipping or pitting which is a normal occurrence with stone & GRC products. All natural stone table tops are properly sealed

at the factory, however it is highly recommended that a sealant, designated appropriate for your particular table surface be used annually to guard against fading, peeling and water damage which are not covered under this warranty. SPECIAL NOTE: Due to the porous nature of concrete, certain foods, materials, and chemicals may react with the product causing staining or

discoloration to occur. SPECIAL NOTE: For tabletops sold with burners, the burner contained in this unit requires use of Super

Bio Fuel. Operation with use of any other fuel voids the warranty.

 

LANTERN WARRANTY: All structural components of the lantern body are guaranteed for a one (1) year period against

defects in workmanship and materials. “Defects” are defined as both cosmetic and imperfections that impair the utility of the

product or affect the structural integrity of the product. Broken glass upon arrival would fall under freight damage and not

qualify for warranty claim.

LAMP WARRANTY: All structural components of the lamp body are guaranteed for a one (1) year period against defects in

workmanship and materials. “Defects” are defined as both cosmetic and imperfections that impair the utility of the product or

affect the structural integrity of the product. Broken globe upon arrival would fall under freight damage and not qualify for

warranty claim.

CANDLE WARRANTY: These items and accompanying remotes are NOT WARRANTED due to the nature of construction

and use.

WOOD ACCENTS WARRANTY: Teak and Acacia wood components are warranted for a period of one (1) year to be free

of defects in the material and workmanship. “Defects” are defined as both cosmetic and imperfections that impair the utility of

the product or affect the structural integrity of the product. This warranty DOES NOT extend to small cracks, teak oil

secretion, lifting of the grain, nicks, splinters, cracking, knots, imperfection in the wood, unevenness, cupping or bowing over

time, the natural patina of the wood, or any of the described discolorations that occur through normal use as they do not impair the product’s quality and function. Teak wood is a natural product and subject to variations in color and grain. A color change of the wood over short or extended period of time to a silvery-grey shade is to be expected and reflects the natural aging characteristic of Teak wood. If you would prefer to slow the weathering of teak, be prepared to purchase a Teak cleaning

product, and follow instructions accordingly.

 

COPPER ELEMENTS WARRANTY: Hand hammered copper units and burners are warranted for a period of three (3)

years to be free of defects in the material and workmanship. “Defects” are defined as both cosmetic and imperfections that

impair the utility of the product or affect the structural integrity of the product. This warranty DOES NOT extend to: wind

guard, rust or changing of patina, modification to products, improper care/maintenance or damage due to improper fuel use.

 

SPECIAL NOTE: The burner contained in this unit requires use of Super Bio Fuel. Operation with use of any other fuel voids

the warranty.

REQUIREMENTS & DISCLAIMERS: Save your original hangtag that accompanies your furniture because it contains

specific details on the warranty period. All warranty claims must be submitted with a dated receipt and product images within

the warranty period. Should replacement of the warranted item be unavailable, the manufacturer reserves the right to substitute an item of its choice similar in style, color and quality. The terms of this warranty are subject to change without notice. Warranty is to the original purchaser and is non-transferable. Warranty covers only Peak Season outdoor furniture. This warranty applies to the use of product in a residential setting only. Use of unapproved product in a commercial application will void the warranty.

 

To obtain warranty service, please contact Peak Season toll-free at 1-866-606-6341 between the hours of 8:00 am and 5:00 pm CST, Monday through Friday, or email us at customerservice@peakseasoninc.net.

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